Free standard EU delivery on orders over €75Delivery details
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Biurfol · A CONSIDERED CREATIVE EVERYDAY

Privacy Policy

Controller and contact

Biurfol sp. z o.o., Chrobrego 149, 87-100 Toruń, Poland, is the data controller. Contact [email protected] or +48 56 662 26 05, or use our contact form.

Personal data we collect

Guest checkout collects first/last name, email, phone, delivery country and address, city, postal code, optional apartment and notes, order contents, currency and totals. We do not provide customer accounts or collect card details. Contact forms collect your name, email, optional order reference and message. Newsletter signup is not offered.

Necessary browser storage remembers your shopping bag, wishlist, chosen currency and cookie choices. Hosting/security providers may process limited technical information such as IP addresses, request times and browser information to deliver and protect the site.

Purposes and legal bases

We process order and delivery data to take steps at your request and perform a purchase contract (GDPR Article 6(1)(b)). Accounting and legally required records rely on legal obligations (Article 6(1)(c)). Service security, fraud prevention and proportionate handling of general enquiries may rely on legitimate interests (Article 6(1)(f)), subject to your rights and a balancing assessment. Any future non-essential analytics/marketing would rely on consent (Article 6(1)(a)), which can be withdrawn at any time.

Retention

Retention depends on the purpose of the record: handling an order or enquiry, meeting applicable accounting and legal obligations, or maintaining service security. You can contact the controller to request retention information for your records and exercise the rights described below.

Recipients and processors

Hosting and database services are provided by Lovable Cloud. Guest orders and contact messages are saved through this service. No online payment gateway operates on this site, and no card details are collected.

International transfers

Where personal data is transferred outside the EEA, GDPR requires an applicable transfer mechanism, such as an adequacy decision or appropriate safeguards. Contact the controller for information about any transfers affecting your records.

Security

Order records are not publicly listable. Guest confirmation links include a private access token; do not share that link. We use appropriate technical and organisational safeguards but no system can promise absolute security.

Your rights

Subject to applicable conditions, you may request access, correction, erasure, restriction, portability, or object to processing based on legitimate interests. You may withdraw consent without affecting prior lawful processing. Contact us via the contact form. We may request proportionate information to verify identity.

You may lodge a complaint with a data-protection supervisory authority, including the authority in your country of residence, place of work or place of the alleged infringement. There is no solely automated decision-making producing legal or similarly significant effects in this store.

How to make a privacy request

Contact us via the contact form with the right you wish to exercise and enough information to locate your records, such as an order reference. We normally respond within one month; lawful extensions for complex requests must be explained. Requests are generally free, subject to the limited exceptions permitted by GDPR. You do not need an account to exercise your rights.

Children and sensitive information

This store is not designed to knowingly collect children’s personal data. If you believe such data has been submitted, contact the controller. Do not send health details, identity documents or other sensitive information unless specifically and lawfully requested.

Data accuracy and minimisation

Please provide only the information necessary for your order or enquiry. Contact the operator if an address or other detail needs correction. Service providers should receive only the data needed for their role, and access must be limited appropriately.

Optional data and updates

Apartment and notes fields are optional. Required checkout information is necessary to process an order. Do not enter sensitive personal information in order notes. We will update this policy when processing changes.

A LITTLE CLARITY, BEFORE YOU CREATE

Good questions.
Thoughtful answers.

Choosing a new notebook, planning a project or checking an order? Here are the details worth knowing.

Ask the studio
How do I choose a notebook or sketchbook?

Start with your medium. Ruled pages suit writing, dotted pages work well for flexible planning, and plain paper leaves space for sketches. For wet media, check the product’s paper weight and suitability rather than assuming every notebook can take watercolour.

What should I check before choosing art materials?

Read the materials, dimensions, features and use-and-care details on the product page. Match paper to your medium and consider whether you need a portable set or a larger desk setup. Colours can appear different on different screens.

Are the brands and photographs real?

Biurfol is the storefront of Biurfol sp. z o.o., based in Toruń, Poland. The eight studio brands in this collection remain fictional demonstration brands. The product and category photographs are independently sourced real photographs, used as illustrations rather than verified images of the exact fictional-brand goods. Ratings are illustrative, not verified customer reviews.

Photography sources & licences
Where do you deliver?

Supported destinations are the 27 EU member states: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden. The country selector at checkout lists these destinations. For island, remote-area or territorial addresses, contact us to check availability before submitting an order request.

Shipping & Delivery
How much does shipping cost, and when is it free?

Standard delivery costs €4.90 and is estimated at 3–6 business days from dispatch. It is free when the merchandise subtotal is strictly over €75 before discounts; exactly €75 is not eligible. Express costs €9.90 with an estimate of 1–3 business days and is never free. Weekends and public holidays are excluded.

Do I need an account, and how do I pay?

No account is required. Review your bag, enter delivery details and place your guest order. No online payment or card details are collected. The order is received as pending; acceptance and payment arrangements are handled separately.

Order & Payment Information
Which currencies and promotions can I use?

Prices start in EUR, with USD, GBP and PLN available using fixed demonstration conversion rates. The selected currency and historical prices are saved with the order. Promo codes must be active, unexpired and meet any minimum spend; final prices and stock are checked again when you place the order.

Can I change or cancel an order?

Contact the studio promptly with your order number and requested correction. Changes depend on the order’s stage and cannot be promised after dispatch. Keep your private confirmation link for your records and avoid sharing it publicly.

Contact the studio
Can I return goods or request a refund?

A 14-day withdrawal right applies to eligible EU distance purchases. Notify the operator clearly, then return goods within the applicable period. Personalised products may have lawful exceptions; stationery is not automatically excluded. Statutory rights for faulty or non-conforming goods remain unaffected.

Refund Policy
How do I save or print my order?

Your thank-you page shows the order number, items, contact details, delivery address and totals. Choose Print Order to print the acknowledgment or save it as a PDF through your browser. This record is not proof of payment or a tax invoice.

What is saved in my browser?

Your bag, wishlist, currency and cookie choices are saved locally to support your visit. Optional analytics and marketing are off by default; neither tool is currently installed. Use Cookie Settings below to review your choices at any time.

Cookie Policy
How should I look after my stationery?

Store paper flat and dry, away from direct sunlight. Cap pens after use and follow the product’s cleaning guidance. Clean brushes according to the medium used and reshape bristles gently. Always check product-specific instructions before using solvents or wet media.